Privacy Policy
Regen Bio Labz ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website (regenbiolabz.com) or placing an order, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
Identity information — Full name
Contact information — Email address, phone number, shipping & billing address
Payment information — Cryptocurrency payment references (order reference, invoice ID, wallet address and transaction ID used to pay). We accept Bitcoin and USDT only and never collect or store card or bank details.
Order information — Products purchased, order history, transaction amounts
Technical information — IP address, browser type, device information, pages visited, referring URL
Communication data — Emails, support inquiries, feedback you send us
2. How We Collect Information
Directly from you — when you create an account, place an order, subscribe to emails, or contact us.
Automatically — through cookies and analytics tools when you browse our website (see Section 7).
From third parties — our self-hosted Bitcoin payment server (BTCPay Server) provides invoice and payment confirmation data.
3. How We Use Your Information
We use your personal information for the following purposes:
Processing and fulfilling your orders;
Sending order confirmations, shipping updates, and receipts;
Responding to your enquiries and providing customer support;
Sending marketing communications (only with your consent — you may opt out at any time);
Improving our website, products, and services;
Preventing fraud and maintaining website security;
Complying with legal obligations.
4. Third-Party Services
We engage the following third-party service providers who may process your personal information on our behalf:
Resend — Transactional & marketing email delivery. Data shared: email address, name.
BTCPay Server (self-hosted by us) — Bitcoin invoice generation and payment detection. Data shared: order reference, order amount, and the buyer details attached to the invoice (name, email, shipping address).
Shipping/logistics partners — Order fulfilment & delivery. Data shared: name, shipping address, order details.
We take reasonable steps to ensure our third-party providers comply with applicable privacy laws and protect your information appropriately. We do not sell your personal information to any third party.
5. Marketing Communications
We will only send you promotional emails if you have opted in to receive them.
Every marketing email includes an unsubscribe link. You can opt out at any time.
You may also contact us at support@regenbiolabz.com to update your preferences.
Opting out of marketing does not affect transactional emails related to your orders.
6. Data Storage & Security
We store personal information using secure, industry-standard cloud infrastructure.
We implement technical and organisational measures to protect your data from unauthorised access, loss, or misuse, including encryption in transit (TLS/SSL) and restricted access controls.
While we take reasonable steps, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
7. Cookies & Tracking
Our website uses cookies and similar technologies. For full details, please see our Cookie Policy.
In summary, we use:
Essential/session cookies — required for website functionality (e.g. cart, login).
We do not use advertising, cross-site tracking or third-party analytics cookies.
8. Contact Us
For any privacy-related enquiries, access or correction requests, or complaints:
Email: support@regenbiolabz.com
Website: regenbiolabz.com