Shipping Policy
Thank you for shopping with Regen Bio Labz. This Shipping Policy outlines important information about our delivery process, timeframes, and your responsibilities as a buyer.
1. Shipping Coverage
We offer international shipping to most countries worldwide. If your country is not available at checkout, please contact us at support@regenbiolabz.com to enquire about shipping options.
2. Estimated Delivery Times
Standard shipping: 7–14 business days from the date your order is dispatched. Delivery times may vary depending on your location and local postal/customs processing.
Please note:
Business days exclude weekends and public holidays.
Delivery estimates are indicative and not guaranteed. Delays may occur due to high demand, customs processing, or circumstances beyond our control.
3. Order Processing
Order placed — Your order is received and confirmed via email.
Order being prepared — Your order is being prepared and packaged for dispatch (typically within 1–3 business days).
Dispatched — Your order has been shipped. You will receive tracking information via email.
In transit — Your parcel is on its way. Track it using the provided tracking number.
Delivered — Your order arrives at your specified address.
4. Tracking Information
Once your order is dispatched, you will receive an email containing your tracking number and a link to track your parcel.
Please allow 24–48 hours after dispatch for tracking information to become active.
If you have not received tracking information within 3 business days of your order, please contact us.
5. Customs, Duties & Import Taxes
Important: Any customs duties, import taxes, or fees imposed by your country's customs authority are the sole responsibility of the customer. Regen Bio Labz has no control over these charges and cannot predict their amount.
We recommend checking with your local customs office before placing an order if you are unsure about potential charges. Refusal to pay customs duties resulting in the return or destruction of a parcel is not grounds for a refund.
6. Incorrect Shipping Address
Please ensure your shipping address is complete and accurate at checkout. Regen Bio Labz is not responsible for parcels delivered to an incorrect address due to customer error. If you notice an address error after placing your order, contact us immediately — we will do our best to update it before dispatch, but cannot guarantee changes once the order is processed.
7. Lost or Delayed Parcels
If your order has not arrived within the estimated delivery window:
Check your tracking — tracking updates may be delayed in transit.
Wait an additional 5 business days beyond the estimated delivery window, as delays can occur in customs or local postal systems.
If the parcel still has not arrived, email us at support@regenbiolabz.com with your order number and tracking details.
We will investigate with our shipping partner and, if confirmed lost, arrange a replacement or refund at our discretion.
8. Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the size/weight of your order. Any applicable shipping promotions or free shipping thresholds will be displayed on our website.
9. Packaging
All orders are packaged securely and discreetly to protect the integrity of research compounds during transit.