Refund & Returns Policy
At Regen Bio Labz, we want you to be satisfied with your purchase. This Refund & Returns Policy outlines the circumstances under which we offer refunds or replacements, in accordance with Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010).
1. Your Rights Under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. Change of Mind
Due to the nature of research compounds and to maintain product safety and integrity, we do not accept returns or offer refunds for change of mind. This includes:
Ordering the wrong product or quantity;
No longer needing the product;
Finding a cheaper price elsewhere.
We encourage you to carefully review your order before completing checkout.
3. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, you are entitled to a resolution. We will offer, at our discretion:
A full refund in the cryptocurrency you paid with (Bitcoin or USDT), sent to a receiving wallet address you nominate; or
A replacement of the affected product(s) at no additional cost.
Evidence required: To process a claim for damaged or incorrect goods, you must provide clear photographic evidence of the issue (e.g. damaged packaging, incorrect items received).
4. How to Lodge a Claim
To request a refund or replacement, please follow these steps:
Email us at support@regenbiolabz.com within 14 days of receiving your order.
Include your order number, a description of the issue, and photographic evidence where applicable.
Our team will review your claim and respond within 3–5 business days.
If approved, we will process your refund or dispatch a replacement.
5. Refund Timeframes
Once a refund is approved, it will be processed within 5–10 business days.
Refunds are issued in the cryptocurrency used at checkout (Bitcoin or USDT) to a wallet address you nominate in writing. Refund amounts are calculated in A$ at the time of the original order; network fees may be deducted.
Once sent, please allow time for the transaction to confirm on the network before it appears in your wallet.
6. Late or Missing Deliveries
If your order has not arrived within the estimated delivery window:
Please check your tracking information first.
If the parcel appears lost or has not updated for an extended period, contact us at support@regenbiolabz.com.
We will investigate with our shipping partner and, if the parcel is confirmed lost, arrange a replacement or refund.
Please refer to our Shipping Policy for estimated delivery timeframes.
7. Exclusions
We may decline a refund or return where:
The claim is made more than 14 days after delivery;
The product has been opened, used, or tampered with (unless it arrived damaged/defective);
Insufficient evidence is provided;
The issue was caused by the customer (e.g. incorrect shipping address).